Full Time

General Manager – Business Intelligence & Big Data Analytics

Application ends: April 21, 2022
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Job Description

Reports to: Vice President, BI Big Data Analytics

Role purpose:

The role is responsible for providing services for Business Intelligence and Data warehouse.

He/she is also responsible for all aspects related to team development and talent acquisition, retention; including mentoring, coaching and improving delivery capabilities by executing training strategies and developing career plans to broaden resource experience. Handle new & BAU services within BI & Big Data Service Line.

He/she leads and supervises the service delivery within BI landscape which comprises Extraction, Transformation, Loading (ETL) processes to build UK Data ware house (DWH), Operations & maintenance support for various other applications and In-house tools used for BI & Analytics and Database & BI analytics tools administrations for various companies (Local Markets) within the scope.

– Provide operations and maintenance support for entire UK DWH operations. L2, L3 support, 1000+ batch jobs & 100+ job streams executed daily, maintain critical DWH T-2 status every day, handle complex data quality issues and resolve quickly to minimize any financial impact, administration of BI analytics tools & databases (business object, Unica, Delphi, EME, Teradata, Oracle etc.). Drive service, configuration, License, environment, capacity, change & release management for offices.

– Provide core & infrastructure Database administration support for Teradata databases, Develop & maintain 25+ complex add-on in-house Teradata tools and utilities, drive 40+ yearly maintenance windows, drive complex issues with vendor(Teradata) for six operating companies (DE, UK, NL, CZ, SE, IE,). Additionally, provide application database support for UK, CZ and IE as well.

– Provide administration support for BI Analytics Tools (Business Object, Tableau, Micro strategy, Unica, Delphi etc.) within BI landscape for the Operating companies within the scope.

This includes the management and co-ordination of all operations activities which relate to people, processes, data and technologies changes for various local markets in scope.

The role involves managing a team of 75+ highly skilled and experienced FTE specializing in BI, Big Data and Analytics.

He/she will Reports directly to Service Line Lead.

Key accountabilities and decision ownership

– Delivery & Demand Management

– Resource Management, Recruitment and on-boarding

– Training & Knowledge Management

– Work closely with service owner and business to Implement and develop the plans to fulfill all service delivery aspects (people, data, processes, technology) for the projects in scope

– Manage the dependencies of the service delivery and releases with external vendors for the projects in scope.

– Responsible to deliver T-2 DWH status every day

– Responsible to deliver new releases of In-house Teradata Tools & utilities to be aligned with new Teradata Databases releases for six operating companies (DE, UK, NL, CZ, SE, IE,)

– Responsible for high availability of all the BI analytics tools within the scope of BI administrations.

Core competencies, knowledge and experience

– Strong technological background in BI, with degree level technical / engineering qualification in Computer Science, Telecommunications or equivalent

– Strong program management and stakeholder management experience

– Experience working with international teams (European delivery experience preferable) on-shore and off-shore

– Experience of improving effectiveness and efficiencies in telecom domain.

– Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within UK overall service delivery.

– Ensure confidentiality, security and reliability of various OpCo data, adherence to IT and SOX policies and procedures as applicable.

– Enforce quality and service delivery standards for delivery of platforms &/ applications into countries and Domains

– Drive improvements in productivity & Best practices

Resource Management, Recruitment and on-boarding

– Accountable for overall resource management for the service.

– Single point of contact for all recruitment and on-boarding activities for the UK Operations Management. Ensuring appropriate hiring requirements forecast, liaising with the HR team for recruitment, fulfilling service requirements through hiring or internal movements

– Develop and implement resource plans for the Services reducing reliance on individuals

– Manage and co-ordinate the skilled resources to ensure sufficient availability to meet the applications roadmap arranging cover for planned and unplanned absences

– Recruitment of additional resources to meet the agreed transition and service delivery roadmap

– Ensure resources have visas and work permits available for travel to meet the Service transition roadmap and deliver plans for new services

– Manage a pool of resources flexible to move across multiple service depending on the needs

Leadership and Teamwork

– Provide strategic direction and coordination to the team for continuous improvement of the service and issue tracking.

– Provides authoritative advice and guidance to colleagues on any aspect of scope of the service

– Establishes and implements short- and long-range organizational goals, objectives, strategic plans and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.

– Prioritizing the use of team resources based on available capacity and business needs.

– Coordinating with cross functional teams within the Shared Service Centre

– Be aware of the future BI roadmap and use standard BI solutions where possible.

– Promote a professional and customer-focused culture at all times

– Be the single point of contact and second level escalation point for all the projects in scope

– Manage and co-ordinate local Transformation, Change, Training and Communications Plans

Training & Knowledge Management

– Training and up skilling needs identification through analysis of delivery roadmap, coordination with the L&D teams for the L&D initiatives.

– Monitoring and improving L&D effectiveness

– Defining and managing implementation of knowledge management framework for the vertical bottom up.

– Managing flexible pool of skilled resources. Responsible for utilization and up-skilling of the same.

– Identification of process lacunas and initiating corrective actions. Implementing the industry best practices.

– Identify technical skills synergies and rationalize strategy and methodology to ensure efficiencies are achieved

Innovation and Change

– Understands delivery within a fixed price model and able to operate effectively within those constraints.

– Able to take an issue, then plan and deliver a solution using own initiative, with little guidance.

– Identifies and escalates issues and risks within project delivery.

– Able to receive feedback/coaching on performance from other members of the team positively.


– Identifying and raising issues to local Business Owners or management to achieve resolution to provide excellent service delivery experience.

– Contribute input and coordination to training documentation for BI service delivery operations.

– Maintain process documentation for BI service delivery tasks within the scope for projects.

– Able to take an issue, then plan and deliver a solution using own initiative, with little guidance.

– Strong communicator

– Excellent credibility within the Operating Company leadership teams with strong stakeholder management skills

– Strong decision making skills and ability to manage conflicting interests

– Ability to manage in a dynamic, high growth and uncertain environment.

– Strong relationships at a senior level within the country and interaction with central team and Executives

– Strong problem solving/analytical abilities.

– Ability to work independently as well as willing to follow direction and best practices

– Mature, self-motivated, and professional with excellent written and verbal communication skills

Required Candidate profile


– Has strong functional technical knowledge of BI to handle large data ware house.

– 12 to 15 years experience of operations support for large and complex projects with BI landscape.

– Proven track record as Service delivery lead

– Highly proficient with Microsoft Excel & Power point, with the ability to create custom reports & high quality presentations for project governance and tracking

– Ability to host & lead meetings with internal & external customers both in person and remotely


– 5-7 Direct Reports Indirect 85-80 FTEs

– Delivering results in a challenging environment with speed and simplicity

– Putting customers first and adding value to service delivery from customers view point

Build healthy and trustworthy environment within the service
RoleHead/VP/GM – Analytics & BI
Industry TypeKPO, Research, Analytics
Functional AreaAnalytics & Business Intelligence
Employment TypeFull Time, Permanent
Role CategorySenior Management
UG :Any Graduate in Any Specialization
PG :Any Postgraduate in Any Specialization
Doctorate :Doctorate Not Required
Key Skills
Business IntelligenceDWHBig DataBusiness ObjectData WarehousingTableauETLMicro strategyIT Project ManagementDelphiAnalyticsUnica