Full Time

Acn-cn-strategy-products-cg&s-supply Chain Planning Analyst

Posted 3 months ago by Accenture Solutions Pvt Ltd
Gurgaon
Application ends: August 3, 2022
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Job Description

Job Summary

You will be aligned with our Customer Service Delivery vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions and closing the fault and complaints with their permission.

You will be working as a part of Query Management (Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support to resolve a technical issue.

You will be responsible for Customer service (Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries on Technical issues along with handling calls/ chats/ emails and fulfilling the customer’s requirements. It is critical to build sustainable relationships and trust with customer through open and interactive communication by providing accurate, valid and complete information using the right methods/tools. You will need to manage large volumes of incoming calls / chats /emails.

Good to have skills: Customer service (Technical),Good communication skills

Roles and Responsibilities

In this role you are required to solve routine problems, largely through pre cedent and referral to general guidelines. Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work.
Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Supply Chain, Logistics, Purchase, Materials

Role Category:Logistics

Role:Logistics Executive

Employment Type:Full Time, Permanent
Keyskills
Customer RelationshipCustomer SupportSupply Chain Planning