Full Time

HCL Technologies is Hiring For SAM Profile (level 2) -chennai/ Noida

Posted 3 months ago by HCL Technologies Limited
Chennai, Noida
Application ends: May 11, 2022
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Job Description

ITIL Foundation is preferred
Working knowledge of a SAM Tool (Flexnet Suite, Aspera Smart Track, ServiceNow, SNOW, etc.)
Worked on OLAP Tool (BI (Analysis Studio, Report Studio, and Query Studio), Business Objects, etc.)
Roles and Responsibilities:
? Regular provision of information about the installed / used software on all assets (client, server, host, etc.)
? Understanding of scripting and XML
? Import Devices data with all necessary information
? Preparing Entitlement and Deployment reports for clients
? Able to build connectors for integration with different data sources
? Should have good understanding of how Infrastructure of the Tool solution works (Database SQL Server & Oracle, Servers, etc.)
? Configure scheduled jobs/CRON Jobs
? Able to create signature / recognition rules
? Create custom license metrics based on the software licensing model
? Comprehend and interpret complex software licensing agreements and maintenance contracts
? Developing & reviewing scripts for Inventory reconciliation
? Assisting in Software Asset Management (SAM) audits
? Calculate the effective demand and Effective licenses in the environment
? Perform optimization activities like license transfers or reclaim & redeploy
? Complete understanding of Product Catalog and its various components
? Able to download the Latest version of Tool Catalog (ARL) and update it in the environments
? Understanding of IT Network, Security and Server infrastructure
? Understanding on agent deployment (Flexera/ Snow)
? Understanding and troubleshooting skills on Flexera / SNOW agent (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software – Network Administration, Security

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent