Full Time

Senior Service Desk Engineer

Posted 3 months ago by ITC Infotech India Ltd
Delhi NCR, Delhi, Gurgaon
Application ends: October 27, 2022
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Job Description

Dear candidate,

We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
opportunities to Learn, Earn and Enjoy.

Job Description

Candidate will responsible for voice calls management/incident management/problem management/service request fulfillment for GBS India users (21K). Candidate will also be responsible to provide support for major incident management and should be subject matter expertise with good knowledge of ITIL processes.


Ideal candidate has 3 or more years of in-depth, hands-on experience working with large scale incident management skills
Candidate will provide support for DNS, DHCP, AD and proxy related issues (L1 support)
Candidate will provide L1 support to GBS India LOBs applications and escalate to L2/L3 for end to end issue management.
Candidate will coordinate with technology teams across location for incident and problem management
Candidate will provide coordination of incident identification, root cause analysis, and proactive management of incidents
Candidate will needs to do problem management
Candidate will provide support for VMware issues

Education: Bachelor’s degree in a technology

Certifications: ITIL and MCSE certification is added value

Experience Range:3 to 5years

Mandatory skills:

Active Directory, Win 10 Operating Systems
VMWare administration and incident management
Basic knowledge of AD, DNS, DHCP, LAN, WAN and Proxy
Risk management
Desired skills:

Preferred skills include ITIL and MCSE certification

Experience working in large enterprise environments with an understanding of ITIL process and functions, including support for maintenance, modification, incident & problem resolution

Candidate must be able to work effectively with a diverse team of global resources with varying skillsets to provide application expertise and direction for issue remediation and resolution

Work Timings:

Rotational shifts – 24X7

Weekend working – Yes – Rotational

Job Role: System Engineer
Experience Required :1year – 5 year
Job Location:-Gurgaon

RoleTechnical Support Manager
Industry TypeIT-Hardware & Networking
Functional AreaIT Hardware, Technical Support, Telecom Engineering
Employment TypeFull Time, Permanent
Role CategoryTechnical Support
UG :Any Graduate
PG :Other
Doctorate :Doctorate Not Required
Key Skills
service desk