Full Time

Senior Process Executive – Data

Posted 2 months ago by Wipro Limited
Hyderabad
Application ends: November 17, 2022
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Job Description

Online Specialist – Adv

 

Responsibility:

 

Stakeholder/Business Management:

 

Administering and helping to manage Client€™s Product support for the customers who call/chat or email in the support center.
Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
Client products to the customer (Analytics, YouTube etc).
Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
Create and manage Risk and mitigation plan based on discussion with project stake holders.
They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
Report to the manager on performance status and any escalations.
Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT
Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
Customer Relationship Management:

Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
People/Team.
Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.
Required Candidate profile

Domain Skills

 

Primary Skill Customer Service

Proficiency Level PL1

Rqrd./Dsrd. Required

 

 

Domain Skills

 

Primary Skill Online/Digital Marketing

Proficiency Level NA

Rqrd./Dsrd. Required

 

 

 

Proficiency Legends

 

Proficiency Level PL1

Generic Reference The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

 

Proficiency Level PL2

Generic Reference The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

 

Proficiency Level PL3

Generic Reference The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

 

Proficiency Level PL4

Generic Reference The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeIT-Software, Software Services
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryBack Office/Web/Transaction Processing
Education
UG :Any Graduate in Any Specialization
PG :Any Postgraduate in Any Specialization
Doctorate :Doctorate Not Required
Key Skills
Customer RelationshipRisk MitigationCustomer SupportProduct SupportWeb TechnologiesRelationship ManagementMarketing CollateralsVoice ProcessInboundOutbound Calling