Graduate /Post Graduate preferably MBA graduates
Quality Managers shall ensure that the project team delivers to the expectations of the customer / client and internal stakeholders (operations, account team). Quality Managers shall also provide goals and objectives to the quality team, manages escalations / issues, and provide support to the operations team whenever required.
Key Result Areas
Ensure that the team adheres to quality and delivery standards – no escalations from client on the quality of the deliverables
Provide support to the operations whenever required
Lead transition of new processes from quality stand point
Manage escalations / issues reported
Ensure no compliance issues w.r.t accuracy audits and reporting in internal and external compliance audits
Sampling target is met for all processes
Required Candidate profile
SNo – Primary Skill – Proficiency Level – * Rqrd./Dsrd.
1 Auto – Renewals- NA- Desired
* Proficiency Legends
Proficiency Level – Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
RoleQuality Assurance/Quality Control Manager
Industry TypeIT-Software, Software Services
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
UG :Any Graduate in Any Specialization
PG :MBA/PGDM in Any Specialization, Any Postgraduate in Any Specialization
Doctorate :Doctorate Not Required
audit complianceoperationsQuality Managersteam managementcompliance auditscompliancetransition