Full Time

Team Manager

Posted 2 months ago by Wipro Limited
Application ends: May 26, 2022
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Job Description

Team Manager


Graduate /Post Graduate preferably MBA graduates


Position Summary

Quality Managers shall ensure that the project team delivers to the expectations of the customer / client and internal stakeholders (operations, account team). Quality Managers shall also provide goals and objectives to the quality team, manages escalations / issues, and provide support to the operations team whenever required.

Key Result Areas

Ensure that the team adheres to quality and delivery standards – no escalations from client on the quality of the deliverables
Provide support to the operations whenever required
Lead transition of new processes from quality stand point
Manage escalations / issues reported
Ensure no compliance issues w.r.t accuracy audits and reporting in internal and external compliance audits
Sampling target is met for all processes
Required Candidate profile

Domain Skills

SNo – Primary Skill – Proficiency Level – * Rqrd./Dsrd.

1 Auto – Renewals- NA- Desired


* Proficiency Legends

Proficiency Level – Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
RoleQuality Assurance/Quality Control Manager
Industry TypeIT-Software, Software Services
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
Role CategoryQuality
UG :Any Graduate in Any Specialization
PG :MBA/PGDM in Any Specialization, Any Postgraduate in Any Specialization
Doctorate :Doctorate Not Required
Key Skills
audit complianceoperationsQuality Managersteam managementcompliance auditscompliancetransition